Here for the moments.

Uploading photos and short videos

Open the couple’s guest link, choose a few favorites from your camera roll, and keep the page open. Transfer completion means the bytes reached our upload area. “Original saved” appears only after validation and protected storage. A viewing preview can take a little longer.

If your connection drops, use “Check and retry” or “Retry remaining files.” Accepted files are kept; a bad file does not discard the rest of your batch. If you close the page, return to the same guest link later. Offline and background uploading are not promised.

Supported photos: JPEG, PNG, WebP, and HEIC/HEIF still images, up to 50,000,000 bytes and 100 megapixels. Supported videos: MP4/MOV up to 250,000,000 bytes and 120 seconds, using H.264, HEVC, or MPEG-4 video and supported audio, subject to validation. Clips receive a still-image poster in the gallery; owners can download and play the exact original. Photos are also limited to 20,000 pixels per side; clips to 8K / 34 megapixels. A file extension alone does not establish support. Live Photo motion is not promised; the still representation your device submits is kept.

Testing and printing your QR

If a guest link starts with localhost or 127.0.0.1, it opens only on the computer running the app. Scanning it with another phone will not connect to that computer. Use the guest page in the same browser for local testing; use the hosted application link before sharing with guests or printing for the wedding.

Open your dashboard and choose “Test your QR.” Download a 5×7 inch, US Letter, or A4 sign, then scan the actual printed sign with a phone. Make sure the correct names appear and test a small upload. Signs in a preview or on a temporary host have a TEST / PREVIEW mark.

Payment, name changes, and allowed date changes preserve your QR. Replacing the guest link revokes every old link and printed sign. You will need to print new signs after a rotation.

Downloading your originals

Download an accepted original from its review card, or choose “Prepare export” for a snapshot of the album. Exports are prepared in the background and may be split into multiple ZIP files. Download each part and its manifest. Later uploads require a newer export.

If a preview cannot be generated, the original remains available to you. A failed or expired export can be requested again. Save your downloads before your owner download window ends; the album is not permanent storage.

Signing in and recovering access

Request a fresh sign-in link using your original owner email. Check your spam folder and use the newest link. Never forward a sign-in email to guests; share the guest link instead. If you lose access to your email account, contact support. Ownership changes require verification and are not instant.

Your dates and allowance

A private preview accepts up to 10 files / 100 MB for 14 days. Remaining preview media is deleted within 30 days of creation unless upgraded. A paid album accepts up to 20 GB / 2,000 files over its lifetime. Deleting files never resets that allowance. Before main collection opens, a paid album has a 100 MB test allowance.

Main uploads open 30 calendar days before the wedding and close at the end of the date six calendar months after. Hosting ends at the end of the date 12 calendar months after, followed by 30 days of owner-only download grace. Active media is deleted after grace, and backup media is purged within the following 30 days.

Your dashboard shows exact dates in your wedding timezone. Allowed rescheduling is limited to an event date within 12 calendar months of payment and must be confirmed after reviewing the affected dates. Already promised hosting is not silently shortened.

Privacy and deletion

Guest viewing is off by default. To share previews, approve individual files and explicitly enable the gallery in settings. Anyone with the guest link can use its enabled functions, so share it thoughtfully. Guests cannot download originals.

Use the Delete control on a media card to remove a file from the active album. Existing short-lived download links may remain usable until they expire. Backup deletion follows the documented purge window. Deletion does not restore upload allowance. See the privacy and service policies for retention details.

Payments and refunds

The album is $49 USD once, with applicable tax shown before payment. Activation depends on confirmed payment; a success-page URL alone never activates an album. If checkout returns before confirmation, the dashboard checks your actual album state. Choose “Refresh payment status” to check again, or sign in later with the same owner email. Do not pay again while confirmation is pending. If the dashboard reports a failed or expired checkout, your private preview and files remain available within their original deadlines; use “View $49 album” to try checkout again.

If you believe you were charged twice, need a refund, or your paid album is not active, contact support with your owner email and receipt identifier. Never send card details. Refunds and payment disputes do not silently destroy your originals.